***CLOSING DATE FOR APPLICATIONS 21/10/21 . Interviews will take place week commencing 25/10/21***
Job Title: Customer Service Assistant
Reporting to: Store Manager and Assistant Store Manager
Patriot Games Leeds is currently looking for a reliable, experienced retail assistant to work part-time in our busy hobby shop and gaming space. We invite applications from those looking to work a minimum of 10 hours per week. Excellent communication skills and a friendly demeanour are essential as you will be welcoming customers by greeting them and offering assistance. An in-depth knowledge of gaming is not essential, as full training will be given. However, we do ask that you
familiarise yourself with the nature of our business
before applying to ensure you are willing to learn a little about the games we sell and play in store.
Some previous experience of working in a customer service role (minimum 1 year)
Must be able to work/communicate effectively in a small team
Attention to detail; must be able to record sales accurately
The ability to work on your own initiative (from a list of daily tasks), on completion of initial training
Able to work in a busy environment
Basic numeracy; must be able to calculate giving the correct change
Basic literacy; must be able to categorise items alphabetically
Basic computer literacy; use of the internet, POS system and tournament software.
Processing cash/card sales using the till, taking customer orders if necessary
Ensuring both the shop floor and gaming space remains safe, clean and tidy at all time
Unpacking and checking in deliveries
Running Trading Card and Wargame Tournaments; score-keeping and time-keeping.
Our hours of trading are 10am -10pm Tuesdays - Fridays, 10am - 6pm Saturdays and 10am - 4pm Sundays. Weekday shifts will be either daytime 10am-7pm or evening 5pm - 10pm
Normally you will work 3-4 shifts per week, please indicate your availability on application.
Are you over 18?:
Do you have any unspent convictions under the Rehabilitation of Offenders Act? (Excluding motoring offences):
If you have answered yes, please provide details:
Education and Training
Qualifications: (Please include dates, grades and school/university/college.)
Customer Service Experience:
Less than one year
One to Two years
Two to Three years
Three or more years
Please note: Candidates without relevant experience will be considered only in exceptional circumstances.
Please provide any further details of your past experience working in customer service. (This can include voluntary work)
Name of Current or most recent employer:
Address of Current or most recent employer:
Your job title:
Dates worked from and to:
Notice period required (if in employment):
Outline the nature of your job and your responsibilities for current/most recent job:
Please provide a short explanation of what interests you about this position
Please check all types of games of which you have some knowledge
Collectable Card Games
Other Card Games
Tabletop War Games
If you have ticked any of the above boxes, please provide details, including any activity within local gaming communities.
Please indicate if there are any days or times you
Friday 17:00 22:00
Please note: Weekend availability is essential.