Job Description
***CLOSING DATE FOR APPLICATIONS 02/09/24 . Interviews will take place a week or two after this.***

Job Title: Customer Service Assistant
Reporting to: Store Manager and Assistant Store Manager

Patriot Games Leeds is currently looking for a reliable, experienced retail assistant to work part-time in our busy hobby shop and gaming space. We invite applications from those looking to work approximately 10-20 hours per week. Excellent communication skills and a friendly demeanour are essential as you will be welcoming customers by greeting them and offering assistance. A minimum of one year's customer service experience is preferred. An in-depth knowledge of gaming is not essential, as full training will be given. However, we do ask that you familiarise yourself with the nature of our business before applying to ensure you are willing to learn a little about the games we sell and play in store. This is a 3-month temporary position.

Essential Skills

• Some previous experience of working in a customer service role (minimum 1 year)
• Must be able to work/communicate effectively in a small team
• Attention to detail; must be able to record sales and index cards accurately
• The ability to work on your own initiative (from a list of daily tasks), on completion of initial training
• Able to work in a busy environment
• Basic numeracy; must be able to calculate giving the correct change
• Basic literacy; must be able to categorise items alphabetically
• Basic computer literacy; use of the internet, POS system and tournament software.

Duties

• Processing cash/card sales using the till, taking customer orders if necessary
• Ensuring both the shop floor and gaming space remains safe, clean and tidy at all time
• Unpacking and checking in deliveries
• Running Trading Card and Wargame Tournaments; score-keeping and time-keeping.
• Indexing backstock of TCG singles.

Working hours
Our hours of trading are 10am -10pm Tuesdays, Thursdays and Fridays, 10am -7pm Wednesdays, 10am - 6pm Saturdays and 10am - 4pm Sundays. Weekday shifts will be either daytime or evening.
Normally you will work 3-4 shifts per week, please indicate your availability on application.

Basic information

Name:


Address:


Email address:

Contact telephone number:



Are you over 18?:
Yes
No

Do you have any unspent convictions under the Rehabilitation of Offenders Act? (Excluding motoring offences):
Yes
No
If you have answered yes, please provide details:

Education and Training

Qualifications: (Please include dates, grades and school/university/college.)


Customer Service Experience:
Less than one year
One to Two years
Two to Three years
Three or more years
Please note: Candidates without relevant experience will be considered only in exceptional circumstances.

Please provide any further details of your past experience working in customer service. (This can include voluntary work)


Name of Current or most recent employer:


Address of Current or most recent employer:


Your job title:


Dates worked from and to:


Notice period required (if in employment):


Outline the nature of your job and your responsibilities for current/most recent job:

About You

Please provide a short explanation of what interests you about this position


Please check all types of games of which you have some knowledge
Board Games
Collectable Card Games
Other Card Games
Tabletop War Games
Roleplaying Games
Other

If you have ticked any of the above boxes, please provide details, including any activity within local gaming communities.

Availability

Please indicate if there are any days or times you cannot work
Tuesday 10:00-19:00
Tuesday 17:00-22:00
Wednesday 10:00-19:00
Wednesday 17:00-22:00
Thursday 10:00-19:00
Thursday 17:00-22:00
Friday 10:00-19:00
Friday 17:00 22:00
Saturday 10:00-18:00
Sunday 10:00-16:00
Please note: Weekend availability is essential.
Please use the space below to add any further information that you feel will support your application.